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Procivi Inc.

Terms and Conditions

[vc_row pix_particles_check=””][vc_column][vc_separator color=”black” style=”shadow” border_width=”2″][heading title_color=”body-default” title_size=”h3″ title=”Terms & Conditions of Procivi Interservices Limited (Procivi.co)”][vc_empty_space][vc_column_text]Last edited on the 19th December 2020.

Submission of registration and order means that you accept and agree to the Terms and Conditions we have. It also means that you accept our Privacy Policy, and accept that we will keep and store the information you have provided us with.

Definitions:
Order – the work you submit for us to do for you
You – the client
Revision – free changes made to an order after completion
Preferred resume/CV writer – a writer who has worked for a client in the past, and is specifically requested for work in the future for an additional fee.
Custom resume/CV – a Word document that is written from scratch for a customer and might use outside sources for references.

Terms & Conditions apply:

These Terms & Conditions apply to users/clients who order for our services via our website, WhatsApp (+234-9069344444), and email address(es). These are Procivi’s official ordering and communication channels.

Order Instructions:
Once an order has been paid, the resume writing service Procivi.co holds the right to withhold any further service involving change of original instructions. The responsibility of the site to fulfill the order only extends to the original order details.

Revision:
As a client, you have the right to ask for a revision for free as long as it is within three working days of receipt of the original order. Rewrites will be done if you can present good evidence that the resume was not written to the original order specs or standard CV requirements. Any revisions undertaken will follow the original order specifications, and we reserve the right to refuse any revisions or further changes to an order that we think violates this requirement. And revision requested AFTER three working days will attract an additional fee.

Requested Information Provision.
After paying for an order with us, you have till 30 days to provide all required information work on any (or all) of the package you paid for. We make use of the information provided in preparing your CV, cover letter and (or) Linkedin review. Failure to provide any information requested which happens to pend your order preparation after 30 days will automatically lead to a forfeiture of your initial payment (or deposit).

Refunds:
Any and all refunds must be asked for within 24 hours of the initial payment for an order (which applies to all our packages). Because we start working on orders almost immediately they are confirmed, we require refund requests to be made as quickly as possible also after the order has been paid for so we will not commence working on your order. Any of these requests must be made to the support staff of the site directly, rather than to the writer of your resume. On meeting this refund request requirement, a full refund less 10% will be approved to be paid directly to any bank account bearing the same name as the client.

Custom Made Resume:
Every resume or CV we write is completely custom-made and written from scratch, unless any quotations from other works are involved. Because they are custom written, our customers can use them however they want.

Confidentiality:
Our confidentiality process is as follows. We keep your information private, but in order to get in touch with you we may find ourselves having to use it in email providers, SMS, and payment processors, to use. Your information is only used in the instance where we might need to identify you based on a previous order, or your account. We practice the policy of not using login information even if it has been provided to us, and we certainly do not pass that information on to anyone. We and our writers only use the information which was submitted to us through the order form.

ATS Use:
At Prociv.co, we reserve the right to make use of ONLY Rezscore.com’s ATS to scan a client’s CV should the need arise. Any other ATS platforms haven’t been approved for use by the management of Procivi Interservices Limited (Procivi.co).

Service Outages:
If there is any problem on our end of the site which prevents us from fulfilling our obligations, we will take responsibility for that. We will not take responsibility for any problems on your end of the site which lead to problems with receipt of resumes and so on.

Preferred Resume/CV Writer:
If you have a preferred resume/CV writer, they will get extra money as part of their work on this newest resume. This money is paid on by the customer in an attempt to get their preferred resume/CV writer to work with them, but if the work is taken on by somebody else, the additional money will be held as credit.

User Data Collection and Usage:
The information we collect from our customers includes the following:

E-mail
Telephone number
User Name
Payer Name, CV details.
Billing address
IP address
Cookies

We use your information for commercial purposes only, we may sometimes use it to send the customer promotions and deals. Our Privacy Policy has full explanation of how we use the customer’s information.[/vc_column_text][/vc_column][/vc_row]